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Tema: Order not received and no response from your services

  1. #11
    Fecha de ingreso
    Mar 2019
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    Agradece 933 veces en 484 temas
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    5 Post(s)
    Cita Iniciado por JT33 Ver mensaje
    Hi Apolo,

    When do I receive the refund?

    Kinds Regards,
    JT33
    Hi!

    I'll check with my colleague. But I think when the package is in return.

    The money back issue is not my department and I don't know the deadlines, but from personal experience with other companies, I guess it takes a few days.

    But don't worry, the refund will be effective. We never take anyone's money.

    Kinds Regards,
    -Apolo
    ¿Has visto las novedades? ¿No?
    ⇓ Aquí encontrarás algo ⇓

    www.sweetseeds.es ​




  2. #12
    Fecha de ingreso
    May 2020
    Mensajes
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    Agradece 7 veces en 7 temas
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    Hi here,

    more than 430 views, my post interests a lot of people !

    I tell the rest of my story for those who are interested. I just received today the tracking of the package by the GLS carrier but not by your colleagues, still no response from them. The tracking number of the package is identical with the first receipt, the package has never been lost. If it had been a lost package, there would be a new tracking number.

    Apolo I sent you the full tracking in PM. Your colleagues simply forgot to send the package. They sent the package on 05/21/2020. In my second message that I sent to your colleagues on 15/05/2020, I simply asked that if the order was not sent, that my order be refunded. Your colleagues sent the package 6 days after my second email and 2 days after I registered on this forum, your colleagues not read my email.

    The package is currently blocked in a GLS repository since 4 days and I do not know why.

    My regards.
    JT33
    Última edición por JT33; 30-05-2020 a las 11:55

  3. El siguiente usuario dio las gracias a JT33 por este tema:

    Sweet Seeds Apolo (19-06-2020)

  4. #13
    Fecha de ingreso
    May 2020
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    Agradece 7 veces en 7 temas
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    I contacted the GLS carrier customer service for more information, it is said that there is no more trace of the package since 25/05, either it was stolen by an employee, lost in the truck... The customer service also told me that it's up to sweet seeds to solve the problem because it's your company that has all the informations. As the package is lost, I just ask you to refund the order and finish this story.

    Thanks in advance
    Última edición por JT33; 29-05-2020 a las 20:47

  5. El siguiente usuario dio las gracias a JT33 por este tema:

    Sweet Seeds Apolo (19-06-2020)

  6. #14
    Fecha de ingreso
    May 2020
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    9
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    Agradece 7 veces en 7 temas
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    1 Post(s)
    Hi all,

    here is the end of this story, after a long discussion in private message with Apolo who took the time to listen to me and stay zen, I finally received the refund.

    You can now close this thread, it is resolved

    Thanks again Apolo !

    Kinds Regards,
    JT33

  7. El siguiente usuario dio las gracias a JT33 por este tema:

    Sweet Seeds Apolo (19-06-2020)

  8. #15
    Fecha de ingreso
    Mar 2019
    Mensajes
    683
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    2,110
    Agradece 933 veces en 484 temas
    Mencionado
    5 Post(s)
    Hi @JT33

    It's been a pleasure helping you every step of the way.

    I'm sorry the situation arose. And I appreciate all the information shared to improve.

    Remember, you have to be patient. (But, when someone doesn't answer you, then don't be patient )

    Thank you very much for your patience and trust. And sorry for the inconvenience!

    Kinds Regards,
    -Apolo
    ¿Has visto las novedades? ¿No?
    ⇓ Aquí encontrarás algo ⇓

    www.sweetseeds.es ​




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