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Tema: Order not received and no response from your services

  1. #1
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    May 2020
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    Order not received and no response from your services

    Hello,

    I placed an order on April 24 with the reference ******. After 2 messages sent via your website to find out where is the order you still have not given me an answer. In the interface of your website you say that the order is being delivered which is wrong, GLS never came to pick up the order. You have taken the payment before the order is shipped which is not very correct on your part. Due to the circumstances of the covid 19 I waited patiently, but now I would like an answer, can I be delivered or be refunded?

    Best regards,
    JT

  2. #2
    Fecha de ingreso
    Mar 2019
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    Hi buddy!

    I am very sorry for the inconvenience, I will try to find out what is happening and solve the problem as soon as possible.

    If you are so kind, please send me a private message with more information: Name, email and country.

    Sweet smokes!
    -Apolo
    ¿Has visto las novedades? ¿No?
    ⇓ Aquí encontrarás algo ⇓

    www.sweetseeds.es ​




  3. #3
    Fecha de ingreso
    May 2020
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    HI Apolo,

    Thanks for your reply, I sent you a private message with the information you requested

    Kings Regards,
    JT33

  4. El siguiente usuario dio las gracias a JT33 por este tema:

    Sweet Seeds Apolo (20-05-2020)

  5. #4
    Fecha de ingreso
    May 2020
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    Hi Apolo,

    thanks for making things happen, I just received this meager message from your team:

    "HELLO

    WE ARE GOING TO SEND YOU YOUR ORDER ONCE AGAIN BECAUSE IS LOST
    THANKS FOR ALL AND SORRY"

    I do not understand how he could have lost it, since there is a tracking of the parcel. Your team did not send me a new tracking number for the shipment.

    I hope this time the package will really come, I will continue to come here to give information on the rest of this story.

    Kings regards
    JT33

  6. El siguiente usuario dio las gracias a JT33 por este tema:

    Sweet Seeds Apolo (21-05-2020)

  7. #5
    Fecha de ingreso
    Mar 2019
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    Agradece 942 veces en 490 temas
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    I'm glad to know that my colleagues have given you a solution.

    Regarding the loss of the package, this may be from the parcel company.

    Sometimes the package or label is damaged, and then ends up lost or returned.

    Ask them to give you the tracking number when the shipment is done. If you don't receive a response within 5 days, write to me again and I will solve it.

    Sweet smokes!
    -Apolo
    ¿Has visto las novedades? ¿No?
    ⇓ Aquí encontrarás algo ⇓

    www.sweetseeds.es ​




  8. #6
    Fecha de ingreso
    May 2020
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    The story continues, after my request, I have received a package tracking, but after having 100 km round trip this morning to find out why the package once again left for another destination in the tracking. GLS say, name and address do not match mine.

    I do not understand why I receive follow-up from someone else or why sweet seeds are sending the new package to another name and address than mine. It's crazy !!!

    Also I could see the identity of another person, who also had to buy on the website. It's not serious and does not respect privacy at all !

    I no longer trust in your business, I prefer that sweet seeds refund my money and forgot this story.

    Bad smoke for me.
    Última edición por JT33; 22-05-2020 a las 16:40

  9. #7
    Fecha de ingreso
    Mar 2019
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    It's amazing how much trouble could have gone into one order.

    All I can do is apologize again, and try to get your order cancelled and request a refund.

    We are going to report everything that happened, so that the appropriate measures can be taken and similar situations do not occur again.

    Accept my apology, and I'm sorry for the whole situation that's happened.

    If you receive your order, refuse it so that we can proceed with the refund.

    Kinds regards,
    -Apolo
    ¿Has visto las novedades? ¿No?
    ⇓ Aquí encontrarás algo ⇓

    www.sweetseeds.es ​




  10. #8
    Fecha de ingreso
    May 2020
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    I re-sent an email via the address consultas@*****. es to further explain the problem with the package and I still have no answer after 4 days, it's still strange that I have to go through a forum to have someone answer me. Why he doesn't send me the new tracking and no response ?

    why i have to wait another 5 days since i haven't received any package tracking ? I contacted the other person and he ordered well after me it orders, he placed 3 orders and he received them well. I ordered more than a month ago and I still haven't received anything.

    I really feel like I've been robbed.

  11. El siguiente usuario dio las gracias a JT33 por este tema:

    Sweet Seeds Apolo (26-05-2020)

  12. #9
    Fecha de ingreso
    Mar 2019
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    Agradece 942 veces en 490 temas
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    Hi buddy!

    I'm really sorry about what happened.

    But don't worry, you'll get your money back.

    Sweet smokes!
    -Apolo
    ¿Has visto las novedades? ¿No?
    ⇓ Aquí encontrarás algo ⇓

    www.sweetseeds.es ​




  13. El siguiente usuario dio las gracias a Sweet Seeds Apolo por este tema:

    JT33 (26-05-2020)

  14. #10
    Fecha de ingreso
    May 2020
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    Agradece 7 veces en 7 temas
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    Hi Apolo,

    When do I receive the refund?

    Kinds Regards,
    JT33

  15. El siguiente usuario dio las gracias a JT33 por este tema:

    Sweet Seeds Apolo (27-05-2020)

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