JT33 Posted May 19, 2020 Share Posted May 19, 2020 Hello, I placed an order on April 24 with the reference ******. After 2 messages sent via your website to find out where is the order you still have not given me an answer. In the interface of your website you say that the order is being delivered which is wrong, GLS never came to pick up the order. You have taken the payment before the order is shipped which is not very correct on your part. Due to the circumstances of the covid 19 I waited patiently, but now I would like an answer, can I be delivered or be refunded? Best regards, JT Quote Link to comment Share on other sites More sharing options...
Sweet Seeds Apolo Posted May 19, 2020 Share Posted May 19, 2020 Hi buddy! I am very sorry for the inconvenience, I will try to find out what is happening and solve the problem as soon as possible. If you are so kind, please send me a private message with more information: Name, email and country. Sweet smokes! -Apolo Quote Link to comment Share on other sites More sharing options...
JT33 Posted May 20, 2020 Author Share Posted May 20, 2020 HI Apolo, Thanks for your reply, I sent you a private message with the information you requested Kings Regards, JT33 Quote Link to comment Share on other sites More sharing options...
JT33 Posted May 21, 2020 Author Share Posted May 21, 2020 Hi Apolo, thanks for making things happen, I just received this meager message from your team: "HELLO WE ARE GOING TO SEND YOU YOUR ORDER ONCE AGAIN BECAUSE IS LOST THANKS FOR ALL AND SORRY" I do not understand how he could have lost it, since there is a tracking of the parcel. Your team did not send me a new tracking number for the shipment. I hope this time the package will really come, I will continue to come here to give information on the rest of this story. Kings regards JT33 Quote Link to comment Share on other sites More sharing options...
Sweet Seeds Apolo Posted May 21, 2020 Share Posted May 21, 2020 I'm glad to know that my colleagues have given you a solution. Regarding the loss of the package, this may be from the parcel company. Sometimes the package or label is damaged, and then ends up lost or returned. Ask them to give you the tracking number when the shipment is done. If you don't receive a response within 5 days, write to me again and I will solve it. Sweet smokes! -Apolo Quote Link to comment Share on other sites More sharing options...
JT33 Posted May 22, 2020 Author Share Posted May 22, 2020 (edited) The story continues, after my request, I have received a package tracking, but after having 100 km round trip this morning to find out why the package once again left for another destination in the tracking. GLS say, name and address do not match mine. I do not understand why I receive follow-up from someone else or why sweet seeds are sending the new package to another name and address than mine. It's crazy !!! Also I could see the identity of another person, who also had to buy on the website. It's not serious and does not respect privacy at all ! I no longer trust in your business, I prefer that sweet seeds refund my money and forgot this story. Bad smoke for me. Edited May 22, 2020 by JT33 Quote Link to comment Share on other sites More sharing options...
Sweet Seeds Apolo Posted May 23, 2020 Share Posted May 23, 2020 It's amazing how much trouble could have gone into one order. All I can do is apologize again, and try to get your order cancelled and request a refund. We are going to report everything that happened, so that the appropriate measures can be taken and similar situations do not occur again. Accept my apology, and I'm sorry for the whole situation that's happened. If you receive your order, refuse it so that we can proceed with the refund. Kinds regards, -Apolo Quote Link to comment Share on other sites More sharing options...
JT33 Posted May 25, 2020 Author Share Posted May 25, 2020 I re-sent an email via the address consultas@*****. es to further explain the problem with the package and I still have no answer after 4 days, it's still strange that I have to go through a forum to have someone answer me. Why he doesn't send me the new tracking and no response ? why i have to wait another 5 days since i haven't received any package tracking ? I contacted the other person and he ordered well after me it orders, he placed 3 orders and he received them well. I ordered more than a month ago and I still haven't received anything. I really feel like I've been robbed. Quote Link to comment Share on other sites More sharing options...
Sweet Seeds Apolo Posted May 26, 2020 Share Posted May 26, 2020 Hi buddy! I'm really sorry about what happened. But don't worry, you'll get your money back. Sweet smokes! -Apolo Quote Link to comment Share on other sites More sharing options...
JT33 Posted May 27, 2020 Author Share Posted May 27, 2020 Hi Apolo, When do I receive the refund? Kinds Regards, JT33 Quote Link to comment Share on other sites More sharing options...
Sweet Seeds Apolo Posted May 27, 2020 Share Posted May 27, 2020 Hi Apolo, When do I receive the refund? Kinds Regards, JT33 Hi! I'll check with my colleague. But I think when the package is in return. The money back issue is not my department and I don't know the deadlines, but from personal experience with other companies, I guess it takes a few days. But don't worry, the refund will be effective. We never take anyone's money. Kinds Regards, -Apolo Quote Link to comment Share on other sites More sharing options...
JT33 Posted May 29, 2020 Author Share Posted May 29, 2020 (edited) Hi here, more than 430 views, my post interests a lot of people ! I tell the rest of my story for those who are interested. I just received today the tracking of the package by the GLS carrier but not by your colleagues, still no response from them. The tracking number of the package is identical with the first receipt, the package has never been lost. If it had been a lost package, there would be a new tracking number. Apolo I sent you the full tracking in PM. Your colleagues simply forgot to send the package. They sent the package on 05/21/2020. In my second message that I sent to your colleagues on 15/05/2020, I simply asked that if the order was not sent, that my order be refunded. Your colleagues sent the package 6 days after my second email and 2 days after I registered on this forum, your colleagues not read my email. The package is currently blocked in a GLS repository since 4 days and I do not know why. My regards. JT33 Edited May 30, 2020 by JT33 Quote Link to comment Share on other sites More sharing options...
JT33 Posted May 29, 2020 Author Share Posted May 29, 2020 (edited) I contacted the GLS carrier customer service for more information, it is said that there is no more trace of the package since 25/05, either it was stolen by an employee, lost in the truck... The customer service also told me that it's up to sweet seeds to solve the problem because it's your company that has all the informations. As the package is lost, I just ask you to refund the order and finish this story. Thanks in advance Edited May 29, 2020 by JT33 Quote Link to comment Share on other sites More sharing options...
JT33 Posted June 18, 2020 Author Share Posted June 18, 2020 Hi all, here is the end of this story, after a long discussion in private message with Apolo who took the time to listen to me and stay zen, I finally received the refund. You can now close this thread, it is resolved Thanks again Apolo ! Kinds Regards, JT33 Quote Link to comment Share on other sites More sharing options...
Sweet Seeds Apolo Posted June 19, 2020 Share Posted June 19, 2020 Hi @JT33 It's been a pleasure helping you every step of the way. I'm sorry the situation arose. And I appreciate all the information shared to improve. Remember, you have to be patient. (But, when someone doesn't answer you, then don't be patient ) Thank you very much for your patience and trust. And sorry for the inconvenience! Kinds Regards, -Apolo Quote Link to comment Share on other sites More sharing options...
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