Arne Posted April 7, 2020 Share Posted April 7, 2020 Bought seeds from shop Monday and payed by bank transfer. Now today I get email that website was hacked and I should cancel payment and pay to other bank?? First of contacted bank and payment already went through and can not cancel. And second how do I know that isn't the hack now? So I should pay 2times because you're shop got hacked? 64€ allot of money for some people... Does anybody know more about this and how to move on now? Quote Link to comment Share on other sites More sharing options...
Tommy Posted April 8, 2020 Share Posted April 8, 2020 Hi Arne, Thanks for your message. I'm not in the sales or online shop department but it sounds strange to me. Please give me a few hours and I will investigate with my colleagues. I will leave you more information in this thread as soon as possible. Kind regards, tommy Quote Link to comment Share on other sites More sharing options...
Tommy Posted April 8, 2020 Share Posted April 8, 2020 Hi again Arne, I already talked with my colleagues and they say that they have a client with the same amount of order (64 euros) that they already contacted. It might be you but it could be a coincidence... if so, please send me your details (name, phone number and order number) to email edited Seems like there have been some issues and we are working on solving them. Please don't worry, we will solve it and you'll be good with your order. Unfortunately in situations like this there's people who take the opportunity to damage others reputation and try to get something. On our side, we already raised even more our security measures and we have already presented a complaint to the authorities. We'll keep in touch. All the best and sweet smokes, tommy Quote Link to comment Share on other sites More sharing options...
Tommy Posted April 8, 2020 Share Posted April 8, 2020 Hi again Arne, Just to confirm that I already got your email, thanks. I sent it to my colleague from the online shop who is dealing with this issue. If you don't get contacted within the next 5 hours, please inform me. Everything will be fine. As far as I can see you only payed to us, so you are not going to loose any money and you will get your order. Either way, we will keep in touch :okok: Kind regards, tommy Quote Link to comment Share on other sites More sharing options...
Arne Posted April 8, 2020 Author Share Posted April 8, 2020 Thx for fast responding send you all information i got . Understand that its not your fault some people hack your site . And last thing I want to help in is to give bad reputation, cause I love you're product never failed me . Quote Link to comment Share on other sites More sharing options...
Tommy Posted April 8, 2020 Share Posted April 8, 2020 Sure my friend, don't worry. It will all be good on both sides (ours and yours) Let me know later if my colleague Martha contacted you. As if she doesn't I will send her a reminder. Sweet smokes! tommy Quote Link to comment Share on other sites More sharing options...
Arne Posted April 9, 2020 Author Share Posted April 9, 2020 Thx Tommy&Martha for the good and fast service after problem that you didn't create. Send further details to Martha and seems my order has been shipped 👍👍 Thx again and stay healthy and safe Quote Link to comment Share on other sites More sharing options...
Tommy Posted April 9, 2020 Share Posted April 9, 2020 Hi again Arne, Ok, thanks also to you for being so kind and comprehensive Please inform us here when you receive the seeds. And you're already invited to share a grow diary in our forum... we would share advice in every stage :okok: See you around and sweet smokes, tommy Quote Link to comment Share on other sites More sharing options...
Arne Posted April 20, 2020 Author Share Posted April 20, 2020 https://i.imgur.com/telGnVz.jpg Arrived well today thx for good communication and the extra cream caramel . And about the grow diary is this a loud in English? Cause Spanish not gonna work for me Thx again and stay safe Quote Link to comment Share on other sites More sharing options...
Tommy Posted April 21, 2020 Share Posted April 21, 2020 Hi Arne, I'm glad to know that you already have them Thanks for the photo :okok: Sure, if you want to share a grow diary we will be very pleased to follow it and share opinions and advice if we see that you need some. And sure you can publish it in English Sweet smokes :weed: tommy Quote Link to comment Share on other sites More sharing options...
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